FAQs
1) How can I contact you?
2) What is your delivery policy?
3) What is your returns and exchange policy?
4) What is your sizing recommendations?
5) Do you have a high street store?
6) What is your ordering process?
7) What is your payment process?
1) Contact Us
Sole Expression Ltd make every effort to provide an easy to use, reliable service if you need to contact us for any reason please do so via:
| EMAIL |
info@soleexpression.co.uk |
| TELEPHONE |
0115 871 4717
Mon - Frid : 9am - 5pm |
| FAX |
0115 871 4917 |
| POST |
For all Royal Mail Postal Deliveries:
Sole Expression Ltd
The HIVE
Maudslay Building
Burton Street
Nottingham
NG1 4BU
For all Courier Deliveries:
Sole Expression Ltd,
The HIVE,
Maudslay Building
Goldsmith Street
Nottingham
NG1 5LT
|
Back to Top
2) Delivery Policy
Our postage costs are as follows, international deliveries are calculated as a percent of the order amount:
| Postage |
Local Delivery (NG1- NG24) |
Mainland UK |
Eu & Worldwide |
| Order amount upto £100 |
£2.50 |
£5 |
15% |
| £101-£200 |
£2.50 |
£8 |
15% |
| £201-£350 |
£2.50 |
£15 |
15% |
| Order amount over £350 |
£2.50 |
FREE |
15% |
We shall endeavour to deliver the goods to you within:
| Mainland UK |
Eu |
Worldwide |
| 2-3 working days |
7-10 working days |
20 working days |
All deliveries are subject to stock availability and authorisation of your payment. If for any reason there is a delay with your order we will notify you as soon as possible.
All deliveries are via Royal Mail - recorded delivery for the UK and International Signed For Surface Mail for the Eu and Worldwide.
A signature will be required so ensure you choose the correct delivery address i.e. home, work. If you are unavailable to receive the item it will be forwarded to the nearest Royal Mail sorting office. Here it will be held for 7 days before being returned to us if unclaimed.
Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Back to Top
3) Returns & Exchange Policy
Sole Expression Ltd wants to ensure your complete satisfaction. If the shoes are not as you thought they would be you have up to 21 days from receipt to return them to us. All we ask is that you send them back in the condition that you received them and in their original box.
We shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal usage conditions, misuse or alteration or repair of the ordered goods.
This is how you return shoes to us:
| POST |
For all Royal Mail Postal Deliveries:
Sole Expression Ltd
The HIVE
Maudslay Building
Burton Street
Nottingham
NG1 4BU
If you are returning goods by courier please use the following address:
Sole Expression Ltd,
The HIVE,
Maudslay Building
Goldsmith Street
Nottingham
NG1 5LT |
Once the goods are received we will assess your return claim.
If you make a valid claim we shall replace the goods in question free of charge or, at our discretion refund your original purchase price.
We can only refund to the card originally used for payment and regret that the original postage and packing charges cannot be refunded.
All of this is in addition to and does not affect your statutory rights.
Back to Top
4) Sizing Recommendations
You may be aware that there is no standardised shoe size conversion and sizing differs, not only from country to country, but also by manufacturer.
In order to help your determine your shoe size in any of our models we have compiled a shoe size chart using the sizing structures of our suppliers. We hope this helps you make an informed decision.
When we feel that a specific shoe does not fit according to this sizing, we will make recommendations for size adjustment.
If you would like extra reassurance please email us your foot dimensions and we can give you our recommendations for a particular shoe.
| EU SIZING |
37 |
38 |
39 |
40 |
41 |
42 |
43 |
44 |
45 |
| UK SIZING |
4 |
5 |
6 |
6.5 |
7 |
8 |
9 |
10 |
11 |
Back to Top
5) Do you have a high street store?
We are currently a virtual shop, but we try to bring the reality to you in as many ways and opportunities we can. We regularly host events and shoe parties. Do check out our news page for upto date event information.
Please also join our newsletter mailing list to stay ahead of developments.
Back to Top
6) Ordering Process
Back to Top
7) Payment Process
After confirming your order you are diverted to www.paypal.com to finalise payment.
Please login to your paypal account, register for a paypal account, if you do not have nor do not want a paypal account select to pay by CREDIT/DEBIT card
Follow instructions as by your chosen payment route and select the 'Pay Now' button
THIS WILL CONFIRM YOUR ORDER FOR PROCESSING. YOU WILL RECEIVE AN EMAIL RECEIPT FOR YOUR PURCHASE
Goods are dispatched to you within 36hrs of payment confirmation and a receipt is sent with the goods
Paypal is a secure online payment system that uses SSL technology, meaning that all your personal data is encrypted to maximise privacy and trust
Opening a paypal account is a safer. easier way to pay without exposing your credit/debit card or bank account details.Paypal gives you protection on your purchases, see www.paypal.com for more details
Back to Top
